Tristan Storms

 

 

PROFESSIONAL SUMMARY

With a diverse background, I am excited for the opportunity to join a company with room for advancement and growth. I have several years of experience operating with safety as a priority, working various shifts, and building meaningful working relationships.

CORE COMPETENCIES

Exceptional Communication

(written and verbal) Excellent Time Management & Organizational Skills Ability to Assess & Analyze Situations

Emphasis on Confidentiality

Active Listener People Oriented Safety Conscious

Empathetic and Caring Nature Computer Savvy Adaptable

Coaching and Mentoring Mediation Skills

EMPLOYMENT EXPERIENCE

SECURITY GUARD | SECURIGUARD

AUGUST 2020 – CURRENT

● Conduct hourly patrols of camp facility with 600 guests

● Patrolling external sites protecting equipment and machinery

● Monitor video surveillance system for suspicious activity

● Rotation of two weeks on two weeks off and 12 hour shifts

● Quickly identified disturbance and took immediate action to prevent escalation

● Regularly review video surveillance footage to identify unusual patterns or offenses

● Greeted and scanned guests upon arrival/departure and developed trust with repeat guests as well as controlling access to sites

● Successfully prevented vandalism/sabotage of equipment by closely monitoring loiterers and unusual behavior

● Communicate with colleagues and management regarding ongoing situations

● Adhered to strict covid protocols and assisted with escorts of possible exposed/infected individuals and maintained isolation protocols where possible

CUSTOMER SUPPORT AGENT | ICBC

OCTOBER 2019 – APRIL 2020

● Assist clients to get ID’s

● Communicate with management and other employees as needed to assist/request assistance as needed

● Ensuring clients attending the office for appointments are ready to go for their scheduled driving exam

● Keeping up to date with company policy and protocol changes

● Maintain credible licensing practices by having out of country/province licenses examined for validity by comparing to documented examples and when in doubt requesting further examination from other specially trained employees

● Explain rules for beginner license testing and ensuring said rules are adhered to

● Taking customer information and ensuring accuracy of data entry

● Providing updates to clients regarding their ID status and investigation updates

TENANT SUPPORT WORKER | ASK WELLNESS

OCTOBER 2018 – CURRENT

● Check on the residents according to schedule and as otherwise needed to ensure residents are looked after

● Manage any issues that arise during shift with residents and ensure it is documented and managed in accordance with company policies

● Communicate with employees at other facilities to ensure safety of residents and employees

● Document occurrences and report any unusual situations

● Debrief with employees during shift change to ensure employees are aware of any situations and to ensure residents are not affected by employee shift changes

● Drive clients in company provided vehicle and safely transport them to and from appointments and drop/pickup as necessary

● Respond to overdoses and administer naloxone as needed

COMMUNITY SUPPORT WORKER | JOHN HOWARD SOCIETY THOMPSON REGION

OCTOBER 2018 – CURRENT

● Work with clients to obtain ID’s such as driver’s license, BC ID, Medical Services card, Social Insurance card, and Indian status card as applicable.

● Assist residents with searching for and obtaining employment including resume building, employment agency support, assisting with enrollment in employment courses such as ACES, building interview skills, and general interview navigation

● Check on the residents according to agency requirements and as otherwise needed to ensure residents are looked after

● Manage any issues that arise during shift with residents and ensure it is documented and managed in accordance with agency polices

● Communicate with employees and parole officers as needed to ensure safety and conditions of residents are being adhered to

● Document occurrences/incidents and report any unusual situations to the required parties such as parole, management, and police

● Debrief with employees during shift change to ensure employees are aware of any situations and to ensure residents are not affected by employee shift changes

● Write reports on residents monthly and report to parole of any changes and updates to adhere to their conditions

● Partake in case reviews at both Parole and on site to give and receive updates on clients as needed

CUSTOMER SERVICE & TECHNICAL SUPPORT | SHOPIFY

MARCH 2018 – OCTOBER 2018

● Receive incoming inquiries via email, chat, and phone regarding various aspects of the Shopify platform

● Provide diagnostic and troubleshooting services for apps developed for Shopify, as well as sales channels that integrate with the platform including Facebook, Instagram, Pinterest, and Google

● Resolve customer issues and ensure each customer has a positive experience, escalating customer cases as required

● Communicate amongst departments to assist in the diagnostics and troubleshooting as required

● Complete new training as it is available to maintain excellent working knowledge of updates, product changes, and anything else that may affect the customer

● Assist other members of the team in troubleshooting to ensure each customer is getting high level of service and knowledge

● Work in a live-feedback environment, giving and receiving feedback in a positive manner for employee growth

● Consistently meet or exceed sales targets and other key performance indicators

● Maintain customer database including interactions, notes, escalations, contact information, and other information as required

● Complete minor HTML, Ruby on Rails, and other coding changes

ROUTE SALES REPRESENTATIVE | UNIFIRST

AUGUST 2017 – FEBRUARY 2018

● Operate a variety of equipment in accordance with all company safety standards

● Monitor and manage over 150 accounts per week, assisting with inventory management, ordering, payments, collections, and billing

● Utilize Microsoft Excel spreadsheets to increase efficiencies and ensure customer requests are completed in a timely manner, as well as provide reporting as required

● Drive route sales truck in a safe manner while maintaining efficiencies to ensure customer satisfaction through organizing and optimizing route schedule

● Deliver clean and sanitized supplies, pick up soiled and discarded laundry and deliver back to the warehouse for sanitization

● Maintain driving schedule in order to meet with shuttle drivers to exchange trucks

● Receive and process customer orders and manage billing and contact information

● Receive and manage customer complaints in an empathetic manner, going above and beyond for customers to ensure satisfaction and customer retention

● Complete daily reporting, customer reports, and any other paperwork as required

● General office duties such as computer work, filing, email, photocopying

OVERNIGHT AWAKE WORKER | ARC PROGRAMS

DECEMBER 2016 – JUNE 2017

● Maintain cleanliness of residence

● Make meals and bake other items for residents in accordance with company policy and food standards

● Check on the residents according to schedule and as otherwise needed to ensure residents are looked after

● Manage any issues that arise during night shift with residents and ensure it is documented and managed in accordance with company polices

● Communicate with employees at other facilities to ensure safety of residents and employees

● Document nightly occurrences and report any unusual situations

● Debrief with employees during shift change to ensure employees are aware of any situations and to ensure residents are not affected by employee shift changes

EDUCATION

Diploma in Applied Counselling and Psychology

Kelowna College of Professional Counselling

Certified in Non-Violent Crisis Intervention

First Aid Level B with CPR

REFERENCES

Professional references will be provided on request.