Shaina Pinkenburg

Shaina Pinkenburg

Address: 27-1155 Hugh Allan Dr. Kamloops BC V1S1B4

Email: SPinkenburg@gmail.com
Phone: (250)-280-7555

Professional profile

A versatile and dynamic professional with a successful background in customer service, public relations and sales. Possesses Microsoft Office knowledge with accurate typing abilities of 57wpm. Excellent diversity of office and field work. A motivational leader and team player, capable of helping customers and clients in high stress situations with calmness and professionalism.

Education and Qualifications

09/2010-04/2012 – Okanagan College: Business Administration Diploma – Major Management

Modules Included: Accounting, Economics, Entrepreneurship, Finance, Marketing, Management & Microsoft.

09/2003-06/2008 – Nechako Valley Secondary School: High School Diploma with Honours

03/2008 – Class 5 Drivers License

01/2019 – Typing test 57 WPM

Skills

Leadership abilities
Effective Time Management and Organization
Extremely High Ability to Adapt to any Situation
Excellent Customer Service
Multitasking
Work well independently or part of a team
Great problem solver
Microsoft: Word, Outlook, PowerPoint & Excel

Career summary

05/2021-Current: BCASSESSMENT, KAMLOOPS, BC

Assessment Administrator

• Answer customer inquiries and follow up.
  Create and maintain property folios. Receives and reviews source documentation. Check for accuracy and input information into the database.
  Check sale documents for ownership, price and financing to determine the nature of sale; determine exempt/taxable status if appropriate.

11/2020 – 04/2021: SCHOOL DISTRICT No 58, MERRITT, BC

Relief Secretary

• Answer calls or emails and direct them accordingly or help them with their questions.
  Collect petty cash from students for hot lunch, school events etc.
  Various clerical duties of collecting and filing student records.
  Transcribing for a teacher with a deaf student.

02/2019 – 06/2021: GAME ON SPORTS PUB, MERRITT, BC

Server

• Greet and seat customers. Ensure they are following proper COVID protocols to ensure the safety of all customers.
  Ensure customers are happy with their experience and address any issues or concerns they may have.
  Build professional relationships with customers that keeps them coming back.
  Closing down pub at the end of the night, ensuring the place is tidy and cash is secure.

09/2017 – 01/2018: TRIGGER POND, BICESTER, UNITED KINGDOM

Server

• Take food and drink orders.
  Ensure customers are happy so they continue to come back as regulars.
  Set up the pub for special events.

02/2016 – 12/2016: BANK OF NEW ZEALAND, WELLINGTON, NEW ZEALAND

Internal Customer Service

• Transfer personal bank accounts of customers wishing to go to a new bank and close their current account.
  Transfer customers auto payments and bank balance to the new bank.
  Assisted with organizing mail, chasing up on change of address, and closing out credit cards. Also assisted with office organization of clients communication.

03/2015 – 09/2015: PETERPANS ADVENTURE TRAVEL, SYDNEY, AUSTRALIA

Sales Agent

• Delivered expert advice based on clients budget, time frame and desires.
  Planned and booked clients full vacations consisting of but not limited to; transportation, accommodation and tours.
  Successfully achieved customer per hour targets set out by management.

03/2013 – 09/2014:  FORTIS BC, KELOWNA, CANADA

Meter Reader

• Read and input customers’ electrical meter consumption.
  Inspected meters for defects, damage or suspicious activity.
  Verified meter consumption if flagged as unusual.

04/2012 – 03/2013: FORTIS BC, KELOWNA, CANADA

Ambassador

• Organized attendance to community events to inform FortisBC customers of ways to conserve energy and be safe when using it.
  Administrative duties of providing feedback to management, event research and planning, submitting expense reimbursement forms.
  Organized staff schedule, accommodation and transportation.

05/2011 – 08/2011: DISTRICT OF VANDERHOOF, VANDERHOOF, CANADA

Beautification Maintenance

• Printed, stuffed and mailed Property Tax forms to the people of Vanderhoof.
  Planned and laid down new rubber matting in the local arena.
  Mowed and weeded public parks. Painted picnic benches and stands.

Volunteer:

02/2011 – Host Volunteer: Okanagan College Business Simulation

02/2012 – Student Ambassador: Okanagan College Business Expo

10/2010 – 08/2013 – Dog Walker: BC SPCA

02/2009 – 06/2013 – Blood Donor: Canadian Blood Services

07/2017 – Lovecan Kelowna: World Vision