Mark Iredale

Mark Iredale

1259 Government Street

Ashcroft, BC. V0K 1A0
Phone (604) 908-4870

 

miredale@gmail.com

Professional Summary
For the past 6 years I have been working in Facilities and Operations Management. I have more than 11 years’ experience in a busy IT environment working in operations, network administration, technical support and help desk, supplying both over the phone and desk side support. I have experience running the day to day maintenance as well as the IT operations. I have successfully balanced the workload of end user support to network administration while making sure to maintain a 99.9% uptime of network resources for over 600+ machines and users.

Job Experience
2021-Present                Delta Marriott Kamloops     Kamloops, BC
Maintenance Manger

·      Maintaining and repair of the complete hotel including guest suites, public areas, grounds, and all equipment back and front of house.

·      Establishing regular and preventive maintenance schedules

·      Set up times for various site inspections, monitor all visits and work related to maintenance contractors.

·      Completion of all tasks and assignments by Management.

·      Maintaining up to date records.

2016-2021                    Elim Housing Society              Surrey, BC
Facilities Supervisor

·      Maintaining and running of Company Skid Steer and 65 foot lift.

·      Heading a maintenance team of a 22 Acre site in Surrey and supporting a 10-acre site in Chilliwack

·      Organizing and leading capital projects

·      Working knowledge of on proper safety practices

·      Organizing and Leading facilities team

·      Coordinate and organize contractors

·      Manage Budget lines for both Capital and Operating

·      Preforming repairs and maintenance on machinery and equipment

·      Preforming regular maintenance and auditing staff’s duties

·      Involvement in all aspects of building maintenance requirements for all new construction, renovations or updating to current systems

·      Coordinate and organize IT projects including upgrading of Hardware and software.

·      Support a commercial kitchen and laundry facilities on site.

·      Be a member of a 24 hour on call schedule

·      Annual Inspections and Certification of Fire Extinguishers and Emergency Lighting. ASTTBC Certified

2015-2016                    Flying Fresh Air Freight      Richmond, BC
Operations and Compliance Manager

·      Improve the operational systems, processes and policies in support of organizations mission.

·      Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function.

·      Play a significant role in long-term planning, including an initiative geared toward operational excellence.

·      Driving of 5 Ton vehicle with Air Brakes,

·      Oversee overall financial management, planning, systems and controls.

·      Management of agency budget in coordination with the Company President.

·      Development of individual program budgets

·      Invoicing to funding sources, including calculation of completed units of service.

·      Payroll management, including tabulation of accrued employee benefits.

·      Organization of fiscal documents.

·      Regular meetings with Company President around fiscal planning.

·      Supervise and coach manager on a weekly basis

·      Oversee general safety of staff

·      Make sure the company stays complaint with the following

o   WorkSafe BC

o   Transport Canada

o   Canada Customs and Border Services

·      Respond 24/7 for building related emergency calls, building repairs.

·      Responsible for the care of the shop truck and mobile equipment.

 

2005-2017            Canadian Forces Reserves CIC         Langley, BC
Supply / Training Officer / Commanding Office

·      Running of cadet corps of 85 cadets & 7 Officer

·      Setting up training calendar for a training year.

·      Manage inventory of stores

·      Manage Administrative task

 

2014-2015             Pacific Rim Engineered Products      Surrey, BC
Facilities Maintenance Technician

·      Execute the schedule for the preventative maintenance and/or replacement of equipment and systems including electrical, HVAC, plumbing, vehicles and other essential equipment.

·      Respond to requests for basic repairs of items such as kitchen appliances, broken furniture, door handles, etc.

·      Ensure that the shop vehicle meets the National Safety Code Program and all record-keeping requirements are met.

·      Monitor the contracted cleaning staff; liaise with the company’s supervisor; resolve issues; coordinate special projects

·      Schedule/order and monitor the execution of the following:

·      Daily maintenance of interior and exterior of building and grounds

·      Facilities preparation for visitor tours and inspections

·      Bin pick-ups: wood, metal , recycling, garbage, chemicals

·      Uniforms, rags and mats

·      Supplies for cleaning, toiletries, paper products

·      Assist to resolve vendor issues relating to facilities as they arise.

·      Work closely with Human Resources to coordinate special projects.

·      Respond 24/7 for building related emergency calls, building repairs.

·      Responsible for the care of the shop truck and mobile equipment.

·      Provide telephone help desk support for PCs, Macs, and peripherals directly to customers (beginners to advanced) and internal personnel in a prompt and courteous manner.

2010-2014             MTI Community College     Lower Mainland, BC
IT and Facility Operations Manager

·      PC hardware configuration, deployment and repair

·      Server configuration, deployment and repair

·      Installation and operating system support for Win 98, Win 2000, Win 2003, Win 2008, XP, XP 64-Bit, Win 7, Win 7 both 32 bit and 64-Bit for both desktop, netbook, laptop and server operating system environments

·      Installation and application support for Microsoft Office 2000 – 2010 – 2013

·      Resolve connectivity problems in a TCP/IP Ethernet network environment

·      Diagnose and resolve problems with hardware, applications (Including a wide variety of accounting and medical applications) and operating systems

·      Managing software licensing and dealing with vender

·      Implement SpiceWorks Inventory and user support tracking software which yielded a $5000 annual savings to the company in software maintenance expense

·      Administrator user accounts with Active Directory and Group Policies

·      Provides support to clients on a variety of software, hardware, and custom applications.

·      Worked with SmoothWall and PFSence firewalls

·      Managed backups and recoveries

·      Planned, implemented upgrades to staff and student printers including dealing with Xerox , HP, Ricoh, Lexmark and Samsung devices

·      Set up and maintained company’s Nortel Call Pilot 150 and Positron phone system.

·      Dealing with Venders both IT and Facilities

·      Plan and implement phone system upgrade to a Positron SIP system include remote offices from all campuses.

·      Voice and data wiring and maintenance

·      PC hardware configuration, deployment and repair

·      Manage operations and internet services for 6 campuses across the Lower Mainland and Fraser Valley

·      Managed 4 campus location moves from city permits, contractor and venders

·      Preform and manage basic maintenance at all locations including and not limited to painting, basic electrical, plumbing and basic handyman work

·      Coordinate with vendors and maintain vendor relationships

·      Implemented phone service changes saving MTI $20,000 Dollars over 2 years period with saving increasing ever year there after

·      Implemented internet service changes saving MTI over $2000 per month while increasing bandwidth

·      Provide telephone help desk support for PCs, Macs, and peripherals directly to customers (beginners to advanced) and internal personnel in a prompt and courteous manner.

2009-2010               Plug Power Canada                   Richmond, BC
Network/User Support Specialist

·      PC hardware configuration, deployment and repair

·      Server configuration, deployment and repair

·      Installation and operating system support for Win 98, Win 2000, Win 2003, Win 2008, XP, XP 64-Bit, Win 7, Win 7 both 32 bit and 64-Bit for both desktop, netbook, laptop and server operating system environments

·      Installation and application support for Microsoft Office 2000 – 2010 – 2013

·      Resolve connectivity problems in a TCP/IP Ethernet network environment

·      Diagnose and resolve problems with hardware, applications (Including a wide variety of accounting and medical applications) and operating systems

·      Managing software licensing and dealing with vender

 

2009-2009  SI Systems / Coast Mountain Bus Company Surrey, BC Service Desk Analyst
·      Provide telephone help desk support for PCs, Macs, and peripherals directly to customers (beginners to advanced) and internal personnel in a prompt and courteous manner.

 

2003-2009        Serebra Learning Corporation         Vancouver, BC
Quality Assurance Manager, Systems Administrator, Customer Support

·      Provide telephone help desk support for PCs, Macs, and peripherals directly to customers (beginners to advanced).

·      PC hardware configuration, deployment and repair

·      Server configuration, deployment and repair

·      Installation and operating system support for Win 98, Win 2000, Win 2003, Win 2008, XP, XP 64-Bit, Win 7, Win 7 both 32 bit and 64-Bit for both desktop, netbook, laptop and server operating system environments

·      Installation and application support for Microsoft Office 2000 – 2010 – 2013

·      Resolve connectivity problems in a TCP/IP Ethernet network environment

·      Diagnose and resolve problems with hardware, applications (Including a wide variety of accounting and medical applications) and operating systems

·      Managing software licensing and dealing with vender

 

Education
Fire Extinguisher/ Emergency Lighting and Safety Planning
BCIT, Burnaby BC
·      Completed a 8 week distant learning course

·      OCHS 1410 – Fire Extinguisher Service Technician Occupational Health and Safety

·      FIRE 1050 – Electrical and Electronics for Fire Protection Inspection

·      FIRE 2077 – Emergency Lighting Systems

Certificate in Computer Programming
Open Learning Agency, Burnaby BC
·      Completed 13-month intensive college program which provided a solid foundation in information technology.

·      Numerous hands-on projects in Networking, Computer programming, HTML and Access.

·      As part of a team, we completed a three-month Systems Analysis project according to the Systems Development Life Cycle.

Canadian Forces Reserve CIC
Curse and Qualification below;
Basic Officer Qualification, Lieutenant Qualification Course, Captain Qualification Course, Commanding Officer Course, Unit Cadet Conflict Management Advisor, Military Occupation Training, Supply Officer Course, Administrator Course, Mountain Bike Instructor, Canoe Instructor Course, Orienteering Instructor Course, Unit Cadet Conflict Management Advisor (UCCMA)
Additional Skills & Experience
·      ASTTBC Certified in Fire Extinguisher and Emergency Lighting Inspections.

·      Member of Safety Committee at Pacific Rim Engineered Products

·      Class 1 Driver’s License with Air Endorsement

·      Class 1 – 5 Forklift License Certification

·      Fall Protection Certified

·      Elevated Work Platform Certified (Boom lift, Scissor lift)

·      Bobcat certified

·      Train the Trainer Forklift

·      St John Ambulance – Expired

References are available upon request.