firstname.lastname@example.org | 438-882-5547 | Montreal, Quebec *open to relocate*
Project Administrator and Coordinator with 6 years of education in Civil Engineering and 2+ years of professional experience with estimating, technical design reviews, legal documentation and site reports.
Concordia University Montreal, Quebec
Master of Engineering in Civil Engineering | CGPA 3.45/4.3 June 2018 to Dec 2019
Coursework: Project Management, Project Cost Estimation, Legal Issues in Construction, Trenchless Rehabilitation Techniques, Labor Relations and Law, Pavement Design, Building Information Modeling, Environment Impact Analysis, Site Remediation
DAV University Punjab, India
Bachelor of Technology in Civil Engineering | CGPA – 8.1/10 Aug 2013 to May 2017
IKEA Montreal, Quebec
Service & Sales Support Specialist Oct 2020 to Present
Earned promotion from Generalist role to Specialist due to consistent performance in resolving customer issues.
Conduct training sessions and presentations to mentor the support teams and improve quality grades across several customer service metrics (empathy, active listening, probing, etc.)
Robertson Restoration Brantford, Ontario
Project Administrator/ Project Coordinator Dec 2019 to Oct 2020
Leveraged experience in estimating to support with quantity take-offs and assist contractor in reviewing technical designs and blueprints to ensure accuracy, saving valuable time on project planning and reviews.
Prepared site reports during project phases and monitored construction schedules and deliverables to report any variations to management, preventing bottlenecks and delays.
IO Solutions Call Center Inc. Montreal, Quebec
Sales Representative Sept 2018 to Oct 2019
Maintained top-5 sales performance on a team of 10-15 by conducting 35-40 daily outbound calls and implementing feedback and training to re-acquire former Rogers Communications customers.
Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Reliance Construction Punjab, India
Project Coordinator/Junior Estimator May 2017 to June 2018
Estimated quantities and cost of materials, equipment and labor to determine project feasibility and checked technical designs and drawings to ensure accuracy, assisting project teams in winning more bids.
Coordinated with the contractor to prepare tender and contract documents & find solutions to transport problems.
Supervised contracted staff to ensure consistency of general labor practices.
Learned to place contract parameters from the legal department and prepared site reports.
Larsen & Toubro Construction, Ltd. Chandigarh, India
Project Intern June 2016 to Aug 2016
Gathered, organized and input information related to Overhead Water Tanks at IT City by coordinating with Project Manager for schedules, project budgets, and specifications for materials and labour.
Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
Collaborated with different teams, such as placing contract parameters with the legal department and performing quantity and quality estimations with the contractor. Ensured accuracy of technical designs and drawings.
ACADEMIC & RESEARCH PROJECTS
Building Information Modeling Project Sept 2019 to Dec 2019
Orchestrated BIM modeling for structural analysis & design using Penn State University template for BIM Execution Plan (BxP).
Designed structural, architectural and PME models using Revit and clash detection using Navisworks (also for scheduling and cost estimation).
Cost Estimation Project May 2019 to Aug 2019
Performed quantity take-offs of different divisions during the construction and construction materials phases and submitted price estimation using RSMeans and Mean Square Foot method.
Disaster Risk Management in India (Research Paper) Apr 2017
Calculated risks of potential disasters and summarized risk analysis of disaster effects.
Road Safety Audit (Research Paper) Feb 2017
Evaluated all features of a road segment against a safety audit to determine overall safety.
Technical: AutoCAD, Revit, MS Office, Navisworks, Dynamo
Strengths: Project Management, Project Estimation, Team Management, Construction Drawings, Time Management, Construction Safety, Legal Issues
To contact this candidate email email@example.com